Customer Success Manager Resume Template
Hiring managers look for retention and expansion in your accounts, product adoption, and customer relationships. This template starts you with a sample summary, skills grouped by area and experience points written for the role, each one ready to replace with your own.
Use this template →Free, no account. Your resume stays in your browser.
What the template looks like
The sample text below is what the builder starts you with. Every line is editable, and anything you leave empty is left out of the download.
Your Name
City, Country · Phone · Email · LinkedIn
Summary
Customer success manager with 6 years of experience managing SaaS accounts worth ₹18 crore in annual recurring revenue.
Skills
- Success: Onboarding, adoption, renewals, expansion, health scoring
- Relationship: Quarterly business reviews, executive sponsors, escalation management
- Tools: Gainsight, Salesforce, Zendesk, product analytics
Experience
Customer Success Manager
Company: Recruitly
Apr 2022 – Present · Bengaluru
- Managed 55 accounts worth ₹18 crore at 97% gross retention.
- Grew account revenue by 24% through expansion.
- Cut onboarding time from 45 days to 20 with a guided setup plan.
Customer Success Associate
Company: Cloudbooks
Jul 2019 – Mar 2022 · Pune
- Onboarded 200 small-business customers.
- Ran training webinars attended by 1,500 users.
Education
- MBA, Great Lakes Institute of Management, 2016 – 2018