IT Support Engineer Resume Template
Hiring managers look for the number of users you supported, how quickly you resolved issues, and how satisfied they were. This template starts you with a sample summary, skills grouped by area and experience points written for the role, each one ready to replace with your own.
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What the template looks like
The sample text below is what the builder starts you with. Every line is editable, and anything you leave empty is left out of the download.
Your Name
City, Country · Phone · Email · LinkedIn
Summary
IT support engineer with 3 years of experience providing desktop, network and application support to 600 users in person and remotely.
Skills
- Support: Windows 10 and 11, macOS, Microsoft 365, printers, hardware troubleshooting
- Tools: ServiceNow, Jira Service Management, Active Directory, remote desktop
- Network: LAN and Wi-Fi troubleshooting, VPN, TCP/IP basics
Experience
IT Support Engineer
Company: Oakfield Consulting
Jan 2023 – Present · Pune
- Resolved 35 tickets a day for 600 users with a 4.8 out of 5 satisfaction score.
- Closed 82% of issues on first contact against a 70% target.
- Prepared and rolled out 250 laptops for a new office.
Desktop Support Technician
Company: Primus BPO
Jun 2020 – Dec 2022 · Hyderabad
- Supported 300 workstations across two shifts.
- Wrote 40 how-to articles that reduced repeat tickets by 20%.
Education
- Diploma, Computer Engineering, Government Polytechnic, Pune, 2017 – 2020
Certifications
- CompTIA A+